Engineers in the field. Engineers on the move.
As a Field Service professional with Toshiba, there are several career paths that can be followed:
Field Service Technical Career Path
The technical career path begins with the Customer Engineer.
At Toshiba, we refer to our field service engineers as Customer Engineers, highlighting our commitment to customer satisfaction. There are four levels of Customer Engineers, with hiring and movement between levels predicated on experience and modality expertise.
Additional technical field positions include the Technical Support Specialists and National Support Specialists.
Technical Support Specialists (Regular, Sr.) — This position allows CE's to remain within an assigned geographic area and be the team's subject matter expert in modalities like CT, MRI, X-Ray, Ultrasound, Nuclear Medicine.
National Support Specialist (Regular, Sr.) — This position allows CE's to continue on a technical path and be the modality expert over a national footprint.
To Support You on Your Technical Path:
Training Academy — TAMS Training Academy has over 28,000 square feet of state-of-the-art labs, classrooms, offices and technical archives dedicated to perfecting the skills of our Customer Engineers. Located in Irvine, California, the Academy provides a top-rate learning experience for students and offers complete training in all modalities. In fact, 70% of the training is hands-on, lab training. Instructors are National Support Specialists (NSS) that bring with them real-world knowledge and experience. Our Specialists communicate with people of many backgrounds, educate staff how to use new equipment and travel frequently. It's no wonder many consider the CEs that come out of here to be among the industry's best. Our training is so successful, other Toshiba operating companies and many Toshiba customers pay to have their employees trained here.
Field Service Non-Technical Career Path
This career path is a management path. The central position currently is the Area Service Manager (ASM). Other management-level positions will evolve as the company expands, to include positions that will be a hybrid and cross-over between the technical and management ranks, supervising TSS employees within a given zone.